Marriott
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff, and rectify any
deficiencies. Complete opening and closing duties including setting up necessary
supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness. Complete
scheduled inventories and stock and requisition necessary supplies. Monitor
dining rooms for seating availability, service, safety, and well being of
guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees; and serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information, and
protect company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others, support team to reach common goals, and listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards; and identify, recommend, develop, and
implement new ways to increase organizational efficiency, productivity, quality,
safety, and/or cost-savings. Read and visually verify information in a variety
of formats (e.g., small print). Visually inspect tools, equipment, or machines
(e.g., to identify defects). Stand, sit, or walk for an extended period of time
or for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move through narrow, confined, or elevated spaces. Move
up and down stairs and/or service ramps. Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. Perform other reasonable job
duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We’re here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is
at our core and has made us renowned for reinventing the norms of luxury around
the globe. Whatever/Whenever is our culture and service philosophy that brings
our guests’ passions to life. If you are original, innovative, and always
looking towards the future of what’s possible, welcome to W Hotels. In joining W
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.
Responsibilities
The Outlet Talent Coach is responsible for overseeing daily outlet operations, ensuring high service standards, and maintaining a safe, clean environment. They also support management in training, coaching, and motivating staff to achieve team goals and provide excellent guest experiences.
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