Refrigeration Service Technician

Description
Reports to: Refrigeration Service Supervisor
Houchens Food Group (HFG), established in 1917, is 100% employee owned with over 12,000 employees operating in 15 states. HFG is seeking to hire a skilled Refrigeration Service Technician to support our network of supermarkets and convenience stores. HFG is committed to operational excellence, innovation, and supporting the communities we serve. This role plays an important part in maintaining product integrity, reducing downtime, and supporting overall system performance.
Join a stable, well-established company with a culture that values your expertise and recognizes the importance of skilled technicians!
Overview
The Refrigeration Service Technician is a field-based role responsible for the maintenance, troubleshooting, and repair of commercial refrigeration systems across assigned locations. This position supports system reliability and store operations through timely service, preventative maintenance, and effective problem solving.
This role works independently in the field while collaborating with supervisors, peers, and store teams and participates in on-call rotations and direct store support.
Core Responsibilities
Troubleshooting & Repair
Diagnose and repair refrigeration, electrical, and control system issues
Perform routine and non-routine service calls in a timely manner
Escalate complex issues to senior technicians or supervisors when needed
Support rack systems, case controls, and related components
Refrigeration System Maintenance & Reliability
Perform preventative and corrective maintenance on commercial refrigeration systems
Ensure proper system operation, temperature control, and product integrity
Identify potential issues and recommend corrective actions
Respond to emergency service calls and system failures
Field Operations
Complete service work across assigned locations with minimal supervision
Participate in on-call rotations and after-hours support
Maintain clear communication with store personnel and internal teams
Follow schedules and prioritize work based on operational needs
Work Order, Asset & Inventory Management
Accurately document work orders, labor, and refrigerant usage
Utilize company systems for service tracking and compliance
Maintain truck stock and manage parts usage effectively
Support identification of recurring equipment issues
Team Support
Collaborate with other technicians to complete work efficiently
Support training efforts and share knowledge when appropriate
Follow established best practices and procedures
Project Support
Assist with equipment installations, retrofits, and system upgrades
Support startup and basic commissioning activities
Work with vendors and internal teams as needed
Safety & Compliance
Follow EPA, OSHA, and company safety standards
Maintain proper refrigerant handling and documentation practices
Follow all safety procedures and promote a safety-first culture
Why Work at Houchens Food Group
Employee-Owned (ESOP) – Share in the success of the company
Stable & Growing Organization – Long-term investment in facilities and people
Innovation-Driven – Focus on energy efficiency and advanced refrigeration systems
Strong Culture guided by our 5 Rules:
Do Your Job
Be Kind
No Surprises
No Drama
Protect The Brand
Community Impact – Supporting the communities we serve
Qualifications
Competency Statement(s)
Technical Aptitude – Solid understanding of refrigeration systems and components
Problem Solving – Ability to diagnose and resolve common system issues
Accountability – Takes ownership of assigned work
Communication – Communicates effectively with team members and store personnel
Reliability – Dependable and consistent in performance
Teamwork – Works well with others and contributes to team success
Education / Experience
High school diploma or equivalent required
2–5+ years of commercial refrigeration experience preferred
EPA Section 608 Certification (Type II or Universal) required
Valid driver’s license required
Skills & Abilities
Troubleshooting (mechanical, electrical, basic controls)
Experience with commercial refrigeration equipment and systems
Ability to work independently in a field environment
Familiarity with work order and asset management systems
Strong time management and organizational skills
Basic computer proficiency for reporting and documentation
Physical Demands
Frequent walking, standing, and climbing
Occasional lifting up to 100 lbs.
Work in mechanical rooms, rooftops, and refrigerated environments
Houchens Industries is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.