Sales Associate (Saudi Arabia) Riyadh

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing
sales and delivering exceptional customer service. This role involves
maintaining store standards, supporting visual merchandising, and assisting in
the overall retail experience while adhering to operational duties as assigned
by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

* Greet customers and assist them in selecting products that meet their needs.
* Convert window shoppers into buyers through proactive engagement.
* Promote the company’s loyalty program to encourage repeat sales.
* Deliver top-tier customer service by following the company’s GUEST model
(Greet, Understand, Explain, Sell, Thank).
* Stay informed about various brands within the group to offer effective
suggestions and cross-selling opportunities.
* Educate customers on product features, benefits, materials, and care
instructions.

Grooming / Attitude / Knowledge:

* Always present a well-groomed and professional appearance.
* Be flexible and available to work extended hours during peak sales periods.
* Stay up-to-date on product knowledge to minimize stock loss and provide
accurate recommendations.

Merchandising:

* Ensure products are displayed in an attractive manner according to store
layout standards.
* Adhere to visual merchandising (VM) guidelines and stock management
protocols, especially for clearance items.
* Record and maintain accurate inventory records for incoming and outgoing
stock.
* Upsell and cross-sell products to increase sales opportunities. 
* Maintain strong knowledge of product inventory and promotions to communicate
effectively with customers.

Process:

* Efficiently operate the Point of Sale (POS) system for billing and
transactions.
* Balance the cash till at the start and end of shifts.
* Accurately process payments through cash, credit cards, vouchers, or
automatic debits.
* Issue receipts, refunds, and change to customers correctly.
* Maintain vigilance regarding store security and ensure all loss prevention
policies are followed.
* Replenish and re-merchandise stock on the sales floor to ensure product
availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree
with effective communication and interpersonal skills in order to contribute to
a welcoming customer experience, previous experience in a sales role is
preferred.

“Apparel Group is a global fashion and lifestyle retail conglomerate residing at
the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the
Apparel Group caters to thousands of eager shoppers through its more than 1750+
stores and 75+ brands across all platforms employing 17,000 multicultural staff
covering four continents.

Apparel group has carved its strong presence not only in the UAE, Kuwait,
Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India,
South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear
strategies are in place to enter emerging markets such as Hungary, Pakistan,
Egypt and Philippines. Also, Apparel Group provides customers the experience of
shopping from the comfort of their own home with ease and convenience via our
E-Commerce site 6thStreet.com

Apparel Group Operates Brands from around the world, originating from USA,
Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear &
Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West,
Aeropostale, Jamie’s Italian to name a few and other key brands include Tim
Hortons, Cold Stone Creamery, Inglot, Rituals etc..

The Apparel Group owes its amazing growth to the vision and guidance of its
dynamic Chairman, Nilesh Ved, who has taken the company from strength to
strength since its inception in the last two decades.”

Responsibilities

The Sales Associate is responsible for maximizing sales and delivering exceptional customer service through proactive engagement and product education. They must also maintain store standards, manage inventory, and perform operational duties such as processing transactions at the Point of Sale.

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