Service & Support Manager (Saudi Arabia) Riyadh

Work Schedule Standard Office Hours (40/wk) Environmental Conditions Laboratory Setting, Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You’ll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer. REQUIREMENTS: • Advanced Degree plus 3 years of experience, or Bachelor’s Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair • Preferred Fields of Study: Engineering, Sciences, or related technical field • Industry-specific certifications (EPA, HVAC/R, Electronics) preferred • 2+ years of supervisory or leadership experience managing technical teams • Strong technical proficiency in electronics, mechanics, and diagnostic equipment • Demonstrated success in customer relationship management and service delivery • Advanced problem-solving and analytical skills for complex technical issues • Proficient with service management software, CRM systems, and Microsoft Office suite • Strong communication and interpersonal skills for both technical and non-technical audiences • Proven ability to develop and support team members • Experience with quality systems, safety protocols, and regulatory compliance • Valid driver’s license and ability to travel up to 50% within assigned territory • Physical ability to lift up to 50 lbs with assistance and perform service functions • Strong project management and organizational skills • Ability to work independently and guide teams in a results-oriented environment • Experience managing service KPIs, metrics, and continuous improvement initiatives • Multilingual skills may be required depending on location Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Responsibilities

The Field Service Supervisor will lead and support a team of field service engineers to ensure exceptional service delivery and operational excellence. This role involves managing team performance, coordinating service activities, and maintaining strong relationships with customers and internal stakeholders.

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